All items are dispatched within 24 hours of order receipt and in most cases, the next working day if the order is received before 10pm Monday to Friday.
All orders over £50 are delivered FREE to the UK
Worldwide shipping rates are as follows:
Rest of the world: £15
We will happily refund or exchange your items, provided that the original product is returned to us unused in its original packaging. Please ensure the items are suitably packaged (why not use the original shipping carton?) as we cannot be responsible for damage in transit. We would always recommend sending this via a tracked and insured service. Note that postage costs will not be refunded.
Where a refund is requested, this will be processed via same tender as original purchase. If a credit or debit card was used for purchase, the refund will be processed to the same card. Refunds will be processed within 24 hours of receipt of goods in a satisfactory condition.
Exchanges can be requested; we will post the replacement goods within 24 hours of receipt at no additional postage cost to yourselves. As with all returns, pelase ensure goods are securely packaged, and the postage service is fully insured. For an exchange to be offered, the original product must be returned to us unused in its original packaging.
How do I pronounce 'Ourea?'
Good question - The name Ourea comes from Greek Mythology, and were the gods of the mountains. Traditionally pronounced 'Ooo-Ross'. We're slightly different here, and pronounce 'Oh-ray'. Either way, we don't mind how you pronounce it, as long as you get the name out there ;)
Where can I buy Ourea goggles?
For the time being, our products are exclusively available online - this keeps the overheads minimal as we don't have to operate a retail store, and so pass the savings right on to you, the customer. Who knows though, when we expand our range we may be coming to retail stores near you. Watch this space!
Can I be a brand ambassador?
If you feel you have what it takes to be a brand ambassador, please drop us an email at email@example.com, outlining a little about yourself, why you would like to be an ambassador, and links to your social media profiles. Terms and conditions apply.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. This information is purely used for order fulfilment purposes, including order status updates.
Your information will not be used for purposes other than order fulfilment. You won't receive any unsolicited communications from us, and your details will not be passed on to third parties. If you have subscribed to our newsletter, you may periodically recive promotional material specifically relating to our products.
All transactions are conducted through a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Your payment details will not be stored on our servers.
Yes (Cookies are small files that a site or its service provide transfer to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org